Aq999com Privacy Policy – Our Unwavering Commitment to Protecting Your Information

Aq999com ("we", "us", "the platform") places the utmost importance on your privacy. This Privacy Policy ("Policy") explains how we collect, use, store, and protect your personal information when you use the aq999com.bet website and mobile application.

By using aq999com, you are deemed to have read and accepted this Privacy Policy. If you do not agree with any part of this policy, please refrain from using our platform.

This policy was written with our Bangladeshi users in mind — in plain, straightforward English, free of complex legal jargon. Our goal is to clearly explain how we handle your data in a way that's easy for everyone to understand.

Aq999com collects various types of information — some provided directly by you, some gathered automatically, and some received from third parties.

Personally identifiable information

Aq999com collects information through several methods. Below, we explain each of these in detail.

Directly from you

• When filling out the registration form
• When uploading documents for KYC verification
• When a deposit or withdrawal request is made
• Contact hours for the support team
• When participating in surveys or submitting feedback

Automatically

• Via cookies and log files while browsing the website or app
• Page loads, clicks and session data
• Device type, operating system and browser version
• IP address and approximate location of your internet connection

From third parties

• Transaction confirmation data from payment providers (bKash, Nagad, Rocket)
• KYC results from identity verification providers
• Risk scores from fraud detection partners

Aq999com uses your information only for specific, defined purposes. These are clearly outlined below.

• Account Management: Managing login, security verification, and account settings.
• Payment processing: Confirming deposits and withdrawals and maintaining transaction history.
• Service improvement: Analyzing user preferences to make the platform more intuitive and effective.
• Customer Support: Using prior contact history to resolve issues and answer queries.
• Fraud Prevention: Detecting suspicious activity to protect your account.
• Legal Obligations: Meeting regulatory authority requirements.
• Promotional Communications: Sending you bonus and offer updates, with your consent.
• Responsible Gaming: Identifying unusual gaming patterns and providing appropriate assistance.

Aq999com does not ordinarily share your information with any third party. However, in the specific circumstances outlined below, a limited amount of information may be shared with designated parties.

Service Partners

We work with trusted service providers for payment processing, KYC verification, fraud detection, and technical support. These partners operate under strict confidentiality agreements and may not use your data beyond the specified purposes.

Legal Obligations

We may be required by law to disclose information in response to a court order, government directive, or regulatory authority request. In such cases, we always follow a minimum necessary disclosure policy.

Business Restructuring

In the event of a business merger or acquisition involving aq999com, user data may be transferred to the new owner. In such cases, we will notify users in advance and ensure the same level of privacy protection remains in place.

Aq999com uses industry-leading technology to keep your data secure. Security isn't a formality for us — it's part of everything we do, every day.

• 256-bit SSL Encryption: All data transmitted via the website and app is encrypted.
• AES-256 Storage Encryption: All sensitive data stored on our servers is encrypted.
• Two-Factor Authentication (2FA): An additional layer of security when accessing your account.
• Firewall & Intrusion Detection: Unauthorized access attempts are automatically detected and blocked.
• Regular Security Audits: Regular audits conducted by third-party security experts.
• Staff Training: All staff receive regular training on data protection.
• Data Minimisation: Only information that is strictly necessary is collected.

Aq999com uses cookies to enhance your experience on the website. Cookies are small text files stored in your browser.

You have the following rights regarding the information aq999com holds about you. To exercise any of these rights, please contact our support team.

Aq999com strictly prohibits use of the platform by anyone under the age of 18. We do not knowingly collect any personal information from minors.

If a parent or guardian suspects their child is using aq999com, please contact us immediately. We will close the account and delete all associated data as quickly as possible.

Aq999com does not retain your information longer than necessary. Retention periods are determined based on the purpose of use and applicable legal requirements.

• Account Information: For the full duration of your active account, plus an additional 5 years after closure (for legal compliance).
• Transaction History: 7 years (in compliance with financial regulations).
• Support Contact: Up to 3 years.
• Marketing Preferences: Deleted once you cancel your subscription.
• Browsing Logs: Up to 12 months.
• KYC Documents: Up to 5 years after account closure.

Aq999com may update this Privacy Policy from time to time. For any significant changes, we will notify you via your registered email address or through a notification on the platform.

Continued use of the platform after any changes constitutes your acceptance of the updated policy. We therefore recommend reviewing this page regularly. The "Last Updated" date is always displayed at the top of the page.

For any questions, concerns, or complaints regarding this Privacy Policy, please reach out to our dedicated privacy team.